With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be […]
Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting Read Post »
By Lauren Todorovic, CEO CarePage When we first started CarePage, I heard this comment many times when speaking with operators.
“Until occupancy is an issue we don’t have to worry about customer experience” Read Post »
CarePage and Checked In Care are pleased to publicly announce their partnership to drive a joint vision of improving quality
A new research project will focus on the delivery of person-centred services in aged care, by providing an independent evaluation
New research to evaluate quality of life measurement tool for aged care Read Post »
Gathering industry employee benchmarking data over many years, CarePage has long studied the data behind what drives employees to quit
Successful employee onboarding during COVID Read Post »
Over the last five years or more consumer power has been slowly consolidating with improved access to information, increased consumer
Consumer reviews – an early warning sign that your service might be in trouble Read Post »
The notion of CX + EX is all the rage these days. As a result, ensuring that customers and team
Why are forward-thinking companies turning to always-on, always-listening tools? Read Post »
Executive buy-in has long been cited as a critical prerequisite for customer experience success. But research suggests that not only
Leadership in CX means it starts with the CEO Read Post »
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved
When the customer experience starts at home Read Post »
Based on our research many providers still send surveys for obligatory requirements of accreditation, and many fail to act on
Customer experience surveys, made for the health & ageing sectors Read Post »
