Why Measuring Resident Experience in Retirement Living Matters — and How to Collect the Right Data In retirement living, experience […]
Why Measuring Resident Experience in Retirement Living Matters — and How to Do It Right Read Post »
As the name implies, survey fatigue occurs when respondents become uninterested in sharing their feedback. The natural response when residents
Survey fatigue: Why a lack of action equals a lack of traction Read Post »
Since the implementation of The National Aged Care Mandatory Quality Indicator Program (QI Program) in 2019, The Department of Health
Survey says: The National Quality Indicators may have cause for concern Read Post »
With the star ratings of Australian aged care homes now publicly available, let’s examine the four subcategories that star ratings
Star ratings are now public. Know all about the new system. Read Post »
If your customer experience strategy doesn’t include accessibility, remember the adage,“Essential for some, useful for all.” This phrase is relevant
Accessible but NOT usable: Improving practices for surveying people with a disability Read Post »
With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be
Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting Read Post »
By Lauren Todorovic, CEO CarePage When we first started CarePage, I heard this comment many times when speaking with operators.
“Until occupancy is an issue we don’t have to worry about customer experience” Read Post »
Executive buy-in has long been cited as a critical prerequisite for customer experience success. But research suggests that not only
Leadership in CX means it starts with the CEO Read Post »
The notion of CX + EX is all the rage these days. As a result, ensuring that customers and team
Why are forward-thinking companies turning to always-on, always-listening tools? Read Post »
With a focus on better outcomes for consumers, quality standards and accreditation processes recognise the importance of customer experience and
Seven ways to gather customer feedback Read Post »
