Why Measuring Resident Experience in Retirement Living Matters — and How to Collect the Right Data In retirement living, experience […]
Why Measuring Resident Experience in Retirement Living Matters — and How to Do It Right Read Post »
With the introduction of the star rating system and the quality indicators, The Department of Health & Ageing (DoHA) has acknowledged
From feedback to action: strategies to elevate your resident experience rating Read Post »
In the Age of the Customer, customer-centricity should be at the heart of every business. Take a moment to reflect:
CX-driven culture: the heartbeat of success Read Post »
Since the implementation of The National Aged Care Mandatory Quality Indicator Program (QI Program) in 2019, The Department of Health
Survey says: The National Quality Indicators may have cause for concern Read Post »
With the star ratings of Australian aged care homes now publicly available, let’s examine the four subcategories that star ratings
Star ratings are now public. Know all about the new system. Read Post »
In the care sector, we want to continually improve what we do – but it can’t happen without using customer
Are you delivering on the National Standards for Disability Services? Read Post »
If your customer experience strategy doesn’t include accessibility, remember the adage,“Essential for some, useful for all.” This phrase is relevant
Accessible but NOT usable: Improving practices for surveying people with a disability Read Post »
Are you committed to being an aged care provider that genuinely puts people first? To providing participatory, effective and responsive
Giving older people a voice at the board table. Read Post »
A particular focus for operators when preparing for Code of Conduct compliance has been to ensure the wellbeing of residents
Retirement Living – Get Code of Conduct compliant for feedback and complaints Read Post »
With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be
Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting Read Post »
