The Scale of the Workforce Problem in Aged Care
Australia’s aged care sector employs around 450,000 workers, with more than 70% in direct care roles. And according to analysis […]
The Scale of the Workforce Problem in Aged Care Read Post »
employee experience
When the customer experience starts at home
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved
When the customer experience starts at home Read Post »
Successful employee onboarding during COVID
Gathering industry employee benchmarking data over many years, CarePage has long studied the data behind what drives employees to quit
Successful employee onboarding during COVID Read Post »
Seven ways to gather customer feedback
With a focus on better outcomes for consumers, quality standards and accreditation processes recognise the importance of customer experience and
Seven ways to gather customer feedback Read Post »
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often