The notion of CX + EX is all the rage these days. As a result, ensuring that customers and team […]
Why are forward-thinking companies turning to always-on, always-listening tools? Read Post »
CarePage and Checked In Care are pleased to publicly announce their partnership to drive a joint vision of improving quality
Executive buy-in has long been cited as a critical prerequisite for customer experience success. But research suggests that not only
Leadership in CX means it starts with the CEO Read Post »
By Lauren Todorovic, CEO CarePage When we first started CarePage, I heard this comment many times when speaking with operators.
“Until occupancy is an issue we don’t have to worry about customer experience” Read Post »
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved
When the customer experience starts at home Read Post »
Based on our research many providers still send surveys for obligatory requirements of accreditation, and many fail to act on
Customer experience surveys, made for the health & ageing sectors Read Post »
While there is no shortage of metrics and KPIs to measure the success of a business, very few organisations take
Employee engagement drives the customer experience Read Post »
CarePage Business, a 360-degree Customer & Employee Experience software provider for the health and aged care sectors, announces its latest
CarePage Business latest release broadens real-time feedback and complaints capability Read Post »
The winds of change are currently sweeping through the Australian aged care sector, resulting in an intense focus on the
What makes aged care residents happy? Read Post »
As the government and aged providers grapple over the way forward on visitor access in aged care homes, we’ve heard
Who is listening to residents in the aged care visitation debate? Read Post »
