Monitor all your reviews in one place
Monitoring and responding to customer online reviews can be a full-time job in itself, and that’s before you have made […]
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aged care quality
Preparing for the Serious Incident Response Scheme (SIRS). Are your systems up to scratch?
With the introduction of the new SIRS from the start of April, aged care providers have a number of additional
Creating a culture of constant assessment & feedback
With a focus on quality outcomes for consumers, the Aged Care Quality & Safety Standards hopes to encourage continuous improvement,
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Feedback and complaints support quality improvement
The Australian Government is signatory to a number of international treaties which are designed to recognise and protect human rights.
Feedback and complaints support quality improvement Read Post »
What makes aged care residents happy?
The winds of change are currently sweeping through the Australian aged care sector, resulting in an intense focus on the
What makes aged care residents happy? Read Post »
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often