In the care sector, we want to continually improve what we do – but it can’t happen without using customer […]
Are you delivering on the National Standards for Disability Services? Read Post »
Most webinar series out there are provided for senior leaders rather than for our frontline workforce. To support our objectives to improve resident happiness CarePage is running a free ten month webinar series specifically for Lifestyle Managers, PCA’s and Diversional therapists.
Resident Happiness Microlearning series Read Post »
Changing consumer expectations combined with government reforms are challenging home care providers in Australia to rethink the customer experience. With
Globally life expectancy is increasing and with older adults living longer, often needing long term care when they become increasingly
Quality of Life tool for elder care finds link with Maslow’s Hierarchy of Needs Read Post »
If your customer experience strategy doesn’t include accessibility, remember the adage,“Essential for some, useful for all.” This phrase is relevant
Accessible but NOT usable: Improving practices for surveying people with a disability Read Post »
Are you committed to being an aged care provider that genuinely puts people first? To providing participatory, effective and responsive
Giving older people a voice at the board table. Read Post »
CarePage, like always is here to support providers with the latest changes when it comes to the Voice of Residents
Are you Star Rating Ready? Prepare for a new level of reporting requirements. Read Post »
They’re the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken
Frontline employees are the eyes and ears of most aged care organisations. Read Post »
By Sophia Russell The Australian government is introducing a ratings system to help people compare the performance of different residential
Is the star rating system more than just a nod to consumer experience in aged care? Read Post »
With every aged care provider now required to have a written Plan for Continuous Improvement (PCI) under the new Aged
