Five Home Care Quality Indicators: consumer experience and quality of life confirmed
Home care providers diligently watching their residential aged care colleagues prepare for onerous National Quality Indicator Program are wondering when […]
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Serious Incidents in home care: early lessons learned from the Commission
The commencement of the SIRS (Serious Incident Reporting Scheme) in December last year and its requirements have introduced greater responsibility
Star ratings are now public. Know all about the new system.
With the star ratings of Australian aged care homes now publicly available, let’s examine the four subcategories that star ratings
Survey says: The National Quality Indicators may have cause for concern
Since the implementation of The National Aged Care Mandatory Quality Indicator Program (QI Program) in 2019, The Department of Health
Survey fatigue: Why a lack of action equals a lack of traction
As the name implies, survey fatigue occurs when respondents become uninterested in sharing their feedback. The natural response when residents
Quality of Life tool for elder care finds link with Maslow’s Hierarchy of Needs
Globally life expectancy is increasing and with older adults living longer, often needing long term care when they become increasingly
Accessible but NOT usable: Improving practices for surveying people with a disability
If your customer experience strategy doesn’t include accessibility, remember the adage,“Essential for some, useful for all.” This phrase is relevant
Change to Home Care is coming! How does your customer experience stack up against the sector?
Changing consumer expectations combined with government reforms are challenging home care providers in Australia to rethink the customer experience. With
Resident Happiness Microlearning series
Most webinar series out there are provided for senior leaders rather than for our frontline workforce. To support our objectives to improve resident happiness CarePage is running a free ten month webinar series specifically for Lifestyle Managers, PCA’s and Diversional therapists.