Employee engagement drives the customer experience
While there is no shortage of metrics and KPIs to measure the success of a business, very few organisations take […]
Employee engagement drives the customer experience Read Post »
Без рубрики
Quality is in the eye of the beholder
Quality improvement has always been recognised as an important approach to ensuring improved outcomes for consumers living in residential aged
Quality is in the eye of the beholder Read Post »
Six things you need to get customer experience right
Customers hold the key to the success of any company. So it’s vital that for your organisation to get ahead
Six things you need to get customer experience right Read Post »
The customer is always right, right?
The notion that ‘the customer is always right’ presumes the customer knows what they want but this is not always
The customer is always right, right? Read Post »
Customer complaints: The bitter pill good for business
Word of mouth over time can either make or break any business. If customers have a good experience, they will
Customer complaints: The bitter pill good for business Read Post »
The Happy Life Index helping you better understand the factors you can control
Many existing happiness and wellbeing measurement frameworks tend to focus on indicators of quality of life that are beyond the
The Happy Life Index helping you better understand the factors you can control Read Post »
Creating a culture of constant assessment & feedback
With a focus on quality outcomes for consumers, the Aged Care Quality & Safety Standards hopes to encourage continuous improvement,
Creating a culture of constant assessment & feedback Read Post »
Who is listening to residents in the aged care visitation debate?
As the government and aged providers grapple over the way forward on visitor access in aged care homes, we’ve heard
Who is listening to residents in the aged care visitation debate? Read Post »
Consumer, quality care and leadership
The primary purpose of facilities and the aged care sector is to provide quality care to residents; however, different levels
Consumer, quality care and leadership Read Post »
Feedback and complaints support quality improvement
The Australian Government is signatory to a number of international treaties which are designed to recognise and protect human rights.
Feedback and complaints support quality improvement Read Post »