Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting
With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be […]
Без рубрики
“Until occupancy is an issue we don’t have to worry about customer experience”
By Lauren Todorovic, CEO CarePage When we first started CarePage, I heard this comment many times when speaking with operators.
Market leading customer experience platforms join forces to improve real time reporting when it comes to CX and EX feedback
CarePage and Checked In Care are pleased to publicly announce their partnership to drive a joint vision of improving quality
New research to evaluate quality of life measurement tool for aged care
A new research project will focus on the delivery of person-centred services in aged care, by providing an independent evaluation
Successful employee onboarding during COVID
Gathering industry employee benchmarking data over many years, CarePage has long studied the data behind what drives employees to quit
Consumer reviews – an early warning sign that your service might be in trouble
Over the last five years or more consumer power has been slowly consolidating with improved access to information, increased consumer
Why are forward-thinking companies turning to always-on, always-listening tools?
The notion of CX + EX is all the rage these days. As a result, ensuring that customers and team
Leadership in CX means it starts with the CEO
Executive buy-in has long been cited as a critical prerequisite for customer experience success. But research suggests that not only
When the customer experience starts at home
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved
Customer experience surveys, made for the health & ageing sectors
Based on our research many providers still send surveys for obligatory requirements of accreditation, and many fail to act on