Accessible but NOT usable: Improving practices for surveying people with a disability
If your customer experience strategy doesn’t include accessibility, remember the adage,“Essential for some, useful for all.” This phrase is relevant […]
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Change to Home Care is coming! How does your customer experience stack up against the sector?
Changing consumer expectations combined with government reforms are challenging home care providers in Australia to rethink the customer experience. With
Resident Happiness Microlearning series
Most webinar series out there are provided for senior leaders rather than for our frontline workforce. To support our objectives to improve resident happiness CarePage is running a free ten month webinar series specifically for Lifestyle Managers, PCA’s and Diversional therapists.
Are you delivering on the National Standards for Disability Services?
In the care sector, we want to continually improve what we do – but it can’t happen without using customer
Giving older people a voice at the board table.
Are you committed to being an aged care provider that genuinely puts people first? To providing participatory, effective and responsive
Continuous Improvement Plans: How transitioning from excel sheets to software just got easier
With every aged care provider now required to have a written Plan for Continuous Improvement (PCI) under the new Aged
Is the star rating system more than just a nod to consumer experience in aged care?
By Sophia Russell The Australian government is introducing a ratings system to help people compare the performance of different residential
Frontline employees are the eyes and ears of most aged care organisations.
They’re the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken
Are you Star Rating Ready? Prepare for a new level of reporting requirements.
CarePage, like always is here to support providers with the latest changes when it comes to the Voice of Residents
Carepage acquires Aged Care Guide in its quest to transform care
Together, the two businesses are stronger combining perfect synergies to accelerate growth in the B2B market, and opening up channels to the B2C market through innovation of the aged care directory.