Who is listening to residents in the aged care visitation debate?
As the government and aged providers grapple over the way forward on visitor access in aged care homes, we’ve heard […]
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Consumer, quality care and leadership
The primary purpose of facilities and the aged care sector is to provide quality care to residents; however, different levels
Feedback and complaints support quality improvement
The Australian Government is signatory to a number of international treaties which are designed to recognise and protect human rights.
Managing personality styles during a crisis
As humans, our unconscious biases mean that we naturally assume that others work the same way we do. In a
What makes aged care residents happy?
The winds of change are currently sweeping through the Australian aged care sector, resulting in an intense focus on the
Part two: What makes aged care residents happy?
Staff friendliness Up to 40% of Australian residential aged care residents do not receive any visitors on an annual basis.
CarePage Business latest release broadens real-time feedback and complaints capability
CarePage Business, a 360-degree Customer & Employee Experience software provider for the health and aged care sectors, announces its latest
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often
“The canaries in the coal mine”, complaints systems set for a massive overhaul, 124 proposed recommendations to Royal Commission
By Lauren Todorovic, CEO CarePage In the final hearing of the Royal Commission into Aged Care Quality and Safety, Senior