ARI – the smarter way to deliver lifestyle and wellbeing in aged care
A purpose-built lifestyle and wellbeing platform designed to simplify workflows, empower personalised care, and help providers confidently meet the quality standards.
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CX-driven culture: the heartbeat of success
In the Age of the Customer, customer-centricity should be at the heart of every business. Take a moment to reflect:
From feedback to action: strategies to elevate your resident experience rating
With the introduction of the star rating system and the quality indicators, The Department of Health & Ageing (DoHA) has acknowledged
Five Home Care Quality Indicators: consumer experience and quality of life confirmed
Home care providers diligently watching their residential aged care colleagues prepare for onerous National Quality Indicator Program are wondering when
Survey says: The National Quality Indicators may have cause for concern
Since the implementation of The National Aged Care Mandatory Quality Indicator Program (QI Program) in 2019, The Department of Health
Survey fatigue: Why a lack of action equals a lack of traction
As the name implies, survey fatigue occurs when respondents become uninterested in sharing their feedback. The natural response when residents
Star ratings are now public. Know all about the new system.
With the star ratings of Australian aged care homes now publicly available, let’s examine the four subcategories that star ratings
Serious Incidents in home care: early lessons learned from the Commission
The commencement of the SIRS (Serious Incident Reporting Scheme) in December last year and its requirements have introduced greater responsibility
Quality of Life tool for elder care finds link with Maslow’s Hierarchy of Needs
Globally life expectancy is increasing and with older adults living longer, often needing long term care when they become increasingly