Part two: What makes aged care residents happy?
Staff friendliness Up to 40% of Australian residential aged care residents do not receive any visitors on an annual basis. […]
CarePage Business latest release broadens real-time feedback and complaints capability
CarePage Business, a 360-degree Customer & Employee Experience software provider for the health and aged care sectors, announces its latest
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often
“The canaries in the coal mine”, complaints systems set for a massive overhaul, 124 proposed recommendations to Royal Commission
By Lauren Todorovic, CEO CarePage In the final hearing of the Royal Commission into Aged Care Quality and Safety, Senior
What does your PCI / CQI plan look like?
A Plan for Continuous Improvement (PCI) or Continuous Quality Improvement (CQI) plan aims to ensure that all residents/clients, patients and