Second phase of mandatory SIRS reporting: What you need to know.
The commencement of the Serious Incident Reporting Scheme (SIRS) and its requirements has understandably been a daunting time for many […]
SIRS: How many types of reportable incidents are there?
There are 8 types of reportable incidents involving aged care consumers that must be reported to the Commission, and the
Retirement Living – Get Code of Conduct compliant for feedback and complaints
A particular focus for operators when preparing for Code of Conduct compliance has been to ensure the wellbeing of residents
Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting
With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be
An inclusive CX program is a win for everyone
Inequality in service provision doesn’t usually come from wilful discrimination, but a lack of conscious effort to be inclusive in
Market leading customer experience platforms join forces to improve real time reporting when it comes to CX and EX feedback
CarePage and Checked In Care are pleased to publicly announce their partnership to drive a joint vision of improving quality
New research to evaluate quality of life measurement tool for aged care
A new research project will focus on the delivery of person-centred services in aged care, by providing an independent evaluation
Successful employee onboarding during COVID
Gathering industry employee benchmarking data over many years, CarePage has long studied the data behind what drives employees to quit
Consumer reviews – an early warning sign that your service might be in trouble
Over the last five years or more consumer power has been slowly consolidating with improved access to information, increased consumer
Why are forward-thinking companies turning to always-on, always-listening tools?
The notion of CX + EX is all the rage these days. As a result, ensuring that customers and team