Frontline employees are the eyes and ears of most aged care organisations.
They’re the ones who build trusted relationships with customers – who communicate with them every day, pick up on unspoken […]
Is the star rating system more than just a nod to consumer experience in aged care?
By Sophia Russell The Australian government is introducing a ratings system to help people compare the performance of different residential
Continuous Improvement Plans: How transitioning from excel sheets to software just got easier
With every aged care provider now required to have a written Plan for Continuous Improvement (PCI) under the new Aged
Carepage acquires Aged Care Guide in its quest to transform care
Together, the two businesses are stronger combining perfect synergies to accelerate growth in the B2B market, and opening up channels to the B2C market through innovation of the aged care directory.
Retirement Living – Get Code of Conduct compliant for feedback and complaints
A particular focus for operators when preparing for Code of Conduct compliance has been to ensure the wellbeing of residents
SIRS: How many types of reportable incidents are there?
There are 8 types of reportable incidents involving aged care consumers that must be reported to the Commission, and the
Second phase of mandatory SIRS reporting: What you need to know.
The commencement of the Serious Incident Reporting Scheme (SIRS) and its requirements has understandably been a daunting time for many
Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting
With the first quarterly report on the basic daily fee supplement due on October 21, 2021, many providers will be
Consumer reviews – an early warning sign that your service might be in trouble
Over the last five years or more consumer power has been slowly consolidating with improved access to information, increased consumer
An inclusive CX program is a win for everyone
Inequality in service provision doesn’t usually come from wilful discrimination, but a lack of conscious effort to be inclusive in