When the customer experience starts at home
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved […]
employee experience
Successful employee onboarding during COVID
Gathering industry employee benchmarking data over many years, CarePage has long studied the data behind what drives employees to quit
Seven ways to gather customer feedback
With a focus on better outcomes for consumers, quality standards and accreditation processes recognise the importance of customer experience and
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often