Experience reimagined with carepage

We spend our down-time focusing on the latest customer and employee experience trends and insights.

Navigating the Higher Everyday Living Fee: A strategic opportunity for providers

aged care higher everyday living

Latest articles for you

Feedback Mandatory NQIP NQIP app Resident surveys

Your Guide to automating Resident Survey Indicators

customer experience Customer Experience CX Star Rating Star rating system Voice of Customer

Star ratings are now public. Know all about the new system.

Customer Experience CX Quality Indicators Star Rating Voice of Customer

Survey says: The National Quality Indicators may have cause for concern

customer experience cx surveys Voice of Customer

Survey fatigue: Why a lack of action equals a lack of traction

Happy Life Index Quality of Life resident happiness

Quality of Life tool for elder care finds link with Maslow’s Hierarchy of Needs

Customer Experience CX Voice of Customer

Accessible but NOT usable: Improving practices for surveying people with a disability

benchmarking customer experience Home Care

Change to Home Care is coming! How does your customer experience stack up against the sector?

lifestyle managers resident happiness

Resident Happiness Microlearning series

Compliance Customer Experience CX Leadership

Are you delivering on the National Standards for Disability Services?