Preparing for the Serious Incident Response Scheme (SIRS). Are your systems up to scratch?
With the introduction of the new SIRS from the start of April, aged care providers have a number of additional […]
Customer experience benchmarking – the new force for quality in aged care
The winds of change are currently sweeping through the Australian aged care sector, resulting in an increased focus on resident
Customer complaints don’t have to be difficult to manage, here’s why
CarePage 360 Tickets, a complete feedback & complaints module, is an effective internal complaints system, offering providers something that drives
Seven ways to gather customer feedback
With a focus on better outcomes for consumers, quality standards and accreditation processes recognise the importance of customer experience and
Employee engagement drives the customer experience
While there is no shortage of metrics and KPIs to measure the success of a business, very few organisations take
Quality is in the eye of the beholder
Quality improvement has always been recognised as an important approach to ensuring improved outcomes for consumers living in residential aged
Six things you need to get customer experience right
Customers hold the key to the success of any company. So it’s vital that for your organisation to get ahead
The customer is always right, right?
The notion that ‘the customer is always right’ presumes the customer knows what they want but this is not always
Customer complaints: The bitter pill good for business
Word of mouth over time can either make or break any business. If customers have a good experience, they will
The Happy Life Index helping you better understand the factors you can control
Many existing happiness and wellbeing measurement frameworks tend to focus on indicators of quality of life that are beyond the