Monitor all your reviews in one place
Monitoring and responding to customer online reviews can be a full-time job in itself, and that’s before you have made […]
Customer experience surveys, made for the health & ageing sectors
Based on our research many providers still send surveys for obligatory requirements of accreditation, and many fail to act on
Customer complaints don’t have to be difficult to manage, here’s why
CarePage 360 Tickets, a complete feedback & complaints module, is an effective internal complaints system, offering providers something that drives
What does your PCI / CQI plan look like?
A Plan for Continuous Improvement (PCI) or Continuous Quality Improvement (CQI) plan aims to ensure that all residents/clients, patients and
“The canaries in the coal mine”, complaints systems set for a massive overhaul, 124 proposed recommendations to Royal Commission
By Lauren Todorovic, CEO CarePage In the final hearing of the Royal Commission into Aged Care Quality and Safety, Senior
How bringing quality and HR metrics into a single platform can help your organisation thrive
Most organisations are guilty of managing their business in silos. HR, quality + customer service, marketing teams (and more) often
CarePage Business latest release broadens real-time feedback and complaints capability
CarePage Business, a 360-degree Customer & Employee Experience software provider for the health and aged care sectors, announces its latest
Part two: What makes aged care residents happy?
Staff friendliness Up to 40% of Australian residential aged care residents do not receive any visitors on an annual basis.
What makes aged care residents happy?
The winds of change are currently sweeping through the Australian aged care sector, resulting in an intense focus on the
Managing personality styles during a crisis
As humans, our unconscious biases mean that we naturally assume that others work the same way we do. In a