Leadership in CX means it starts with the CEO
Executive buy-in has long been cited as a critical prerequisite for customer experience success. But research suggests that not only […]
“Until occupancy is an issue we don’t have to worry about customer experience”
By Lauren Todorovic, CEO CarePage When we first started CarePage, I heard this comment many times when speaking with operators.
When the customer experience starts at home
A growing number of providers are coming to recognise the benefits of customer-centric strategies: higher revenues, lower costs, and improved
Customer experience benchmarking – the new force for quality in aged care
The winds of change are currently sweeping through the Australian aged care sector, resulting in an increased focus on resident
Preparing for the Serious Incident Response Scheme (SIRS). Are your systems up to scratch?
With the introduction of the new SIRS from the start of April, aged care providers have a number of additional
What is the success DNA of a great care worker?
By Ryan Ng, Psychologist & Founder TalentIdentify Many challenges in aged care can be solved by having better care workers
Better practice, not best practice.
Implementing Continuous Quality Improvement in aged care. In recent years, Continuous Quality Improvement (QCI) has received an increased amount of
Evaluating resident experience in retirement living
Over the last few years the retirement living sector has been working towards an accepted standard to help operators provide
Employee turnover in aged care: what can be done?
The team at an aged care facility are the backbone of the organisation – they are the ones who are
CarePage boosts portfolio with acquisition of workforce and job applicant insights platform, TalentIdentify
CarePage, well known for its aged care and health customer and employee experience software and online review directory, has made