Capture Feedback with confidence
Carepage gives aged care providers a single platform to collect feedback from residents, families and staff across every channel, and turn it into action that improves care.
Carepage is trusted by leading aged care providers across Australia
Carepage Surveys gives you the opportunity to centralise all your survey needs
Providers manage dozens of different feedback needs across their services. Carepage brings them all into one platform
Customer Experience surveys
Employee Experience surveys
NQIP-compatible Residential Surveys
Home Care QI-specific surveys
Proxy surveys for Families
Accessible Surveys designed for the people you serve
Most survey tools aren’t built for aged care. Tiny text, confusing scales, no audio support. When your residents can’t complete a survey, your data doesn’t reflect reality. Carepage surveys are accessibility-first, designed to W3C standards, so every resident can share their voice, their way.
- W3C Accessibility Compliant
From feedback to improvement
Step
Capture feedback
Collect feedback from residents, families and staff across SMS, email, QR codes, kiosks, voice and video.
Step
Centralise & Analyse
Data flows into the Care Intelligence Board where Florence AI analyses sentiment, trends and compliance indicators in real time.
Step
Take Action
Trigger alerts, assign tasks and link feedback to continuous improvement plans, closing the loop faster.
Step
Report & Comply
Generate audit-ready reports aligned with Aged Care Quality Standards, Quality Indicators and HELF requirements.
Step
Enhance Quality
Act on your data and analyse the experience long-term via benchmarking and trends across all your homes.
Flexible surveys and scalable channels
Your residents, families and staff don’t all communicate the same way. Some prefer a tablet at the bedside. Others respond to an SMS. Families fill out forms online. Carepage captures it all and routes every response into a single dashboard, no matter where it started. You can use Carepage surveys with multiple channels:
- Tablets & Kiosks
- SMS sending
- Website + Form
- Email + QR codes
- Paper surveys + More
Feedback is easy. Managing it is hard.
Paper surveys in one place, Google Forms in another, complaints via email, and NQIP data in a government portal. None of it connects. Insight falls through the cracks every day.
Surveys is the foundation of the platform. Connect customer experience, employee experience and mandatory NQIP resident surveys into a single workflow. One login, one source of truth.
No more stitching tools together
When feedback is unified and Accessible
BENEFIT 1
Multichannel collection
Stop juggling between platforms. Everything in one place. SMS, email, QR, kiosk, audio and video in one platform so that you can collect with confidence.
BENEFIT 2
Accessible by design
We need to consider the special needs of our residents. Accessibility is a requirement. W3C compliant surveys with large text, audio, video and 30+ languages.
BENEFIT 3
QI and compliance ready
Mandatory QCE-ACC and QOL-ACC instruments built in, ready to report. Stop jumping between systems to report. We help you stay compliant all the time.
Trusted by
providers across Australia
Extremely responsive team with excellent support and CX guidance and easy to use platform helps us to handle both customer experience and compliance reporting.
Sarah Green, Customer Experience Manager
Brightwater Care Group
See how Surveys work in a real home
A walkthrough of collection, delivery and reporting in practice