Platform – Carepage

Our platform is designed to revolutionise how you capture, understand, and act on feedback.

Built with cutting-edge technology and tailored to the care industry, our tools give you the power to elevate customer and employee experiences with precision and insight. Explore our platform features below:

Comprehensive feedback capture

Designed with all abilities in mind

Digital Activity Calendar

Best in class, best practice feedback capture and design

Our feedback platform is built on the foundation of W3C design best practices, ensuring accessibility, usability, and inclusivity for all users. By adhering to globally recognised standards, we deliver seamless feedback experiences that cater to diverse needs, including those of individuals with disabilities. With intuitive interfaces, responsive design, and accessible features, we make it easy for everyone to share their voice, ensuring your organisation captures valuable insights from every perspective.

Video insight

Video insight- measure happiness and prioritise connection.

Unlock the emotions behind every voice and expression with Feelio, our advanced video analysis technology. By leveraging facial and object recognition, Feelio predicts customer NPS®, identifies key themes, and extracts actionable insights. Understand what truly matters to your customers and employees, helping you create meaningful and impactful experiences.

Reputation monitoring

Reputation Monitoring capture and design

Take charge of your online reputation by measuring customer sentiment across multiple channels. Our platform captures scores and comments from over 6+ social and review sites, including Google, Facebook, and care-specific directories. Built-in analytics identify key customer concerns and opportunities, empowering you to respond proactively and strengthen your brand.

Voice-to-text

Voice-to-text and read aloud.

Transform conversations into actionable insights with AI-powered speech-to-text technology in 30+ languages. Discover customer pain points with pinpoint accuracy, enhance frontline team performance, and streamline operations with advanced text analytics that deliver real-time understanding of customer needs.

SMS surveys

SMS Surveys

Easily connect with clients or their proxies through SMS surveys. Our platform ensures seamless communication, capturing authentic feedback directly from customers or their representatives for a comprehensive understanding of their experiences.

Engaging avatars

Engaging Avatars

Our platform empowers you

Designed with all abilities in mind

Create an action-oriented culture

Create an action- oriented culture

An action-oriented culture ensures that customer feedback isn’t just data but a catalyst for meaningful change. It empowers organisations to be agile, responsive, and deeply attuned to customer needs, resulting in stronger relationships, higher satisfaction, and better overall outcomes. 

Carepage supports and enables this culture, it transforms an organisation into a proactive, customer-focused entity that continuously adapts to and exceeds customer expectations.

Proactive problem solving

The software identifies pain points in real time and assigns tasks or action plans to the appropriate teams to resolve issues quickly.

For example, if a resident’s satisfaction drops after an event, the system flags it and prompts staff to follow up.

Foster a customer-centric environment

Foster a customer- centric environment

Ensure feedback is at the core of your organization, and that customer experience is a priority and focus is on driving continuous improvement. Every level of the organization has access to role-specific insights, enabling them to act on what matters most to their function.

Managers receive operational data to optimise processes, while executives see high-level trends to guide strategic decisions.

Closing the loop

Benefit from always-on listening and close the loop with real-time action plans that deliver measurable outcomes.

Help your team have access to real-time and actionable data so they can provide the best experience possible. Advanced Artificial Intelligence and Machine Learning models help surface specific suggestions and actions based on all customer, employee, & partner signals. Holistic analysis leveraging text analytics highlights exactly what needs to be fixed and allows teams to spend time fixing root causes instead of sifting through mounds of data to find information.

AI & analytics

Data is everywhere, and deciphering it is becoming increasingly complex with countless touchpoints across siloed systems.

Florence AI™

Florence AI™ simplifies the chaos by turning complex, unstructured data into clear, actionable insights—magnifying the impact of every customer and employee experience. With AI-driven analytics, Florence AI™ brings together multiple datasets to provide data-backed guidance that empowers smarter decisions at the moments that matter most. 

By deeply analyzing human emotions, sentiment, and intent across video, image, audio, surveys, and more, Florence AI™ brings organizations closer to the authentic voices of their customers and employees. It identifies key themes, at-risk customers, and improvement opportunities—enabling CX teams to focus on high-impact actions and deliver results that truly matter.

Text Analytics

CarePage transforms survey and complaints data into actionable insights with industry-leading text analytics. By analysing qualitative feedback at scale, the platform uncovers sentiment, emotion, and intent behind every customer interaction. This enables organisations to pinpoint recurring issues, track emerging trends, and prioritise key areas for improvement. Whether it’s elevating customer experience or refining operational processes, CarePage empowers teams to make informed decisions based on deep, data-driven understanding.

Voice to text and video

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Spot trends before they become an issue

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Impact measurement for ESG

For Boards aiming to excel in ESG reporting, carepage offers a comprehensive, customer-focused solution that bridges the gap between data collection and impactful ESG strategies. By harnessing carepage’s insights, Boards can showcase measurable social impact, enhance transparency, and drive meaningful change while positioning their organizations as leaders in sustainability and governance.

Comprehensive and Actionable Insights

Carepage provides Boards with the tools to transform raw customer feedback into actionable ESG insights. By capturing both qualitative and quantitative data, carePage helps measure critical ESG metrics such as customer satisfaction, sentiment, and engagement. These metrics reflect a company’s commitment to social responsibility and its ability to meet stakeholder expectations.

Alignment with ESG frameworks

Alignment with ESG Frameworks

Carepage’s advanced analytics are designed to align seamlessly with global ESG reporting frameworks, including the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB). Boards can use carepage to ensure their ESG reports include robust, customer-focused metrics, showcasing transparency and accountability to investors and regulators.

Enhanced social impact visibility

Customer insights are a powerful lens through which Boards can assess the “Social” pillar of ESG. Carepage enables organisations to monitor customer perceptions of ethical practices, inclusivity, and accessibility, providing a clear view of how their social initiatives impact real-world experiences.

Proactive risk mitigation

Carepage’s real-time analytics allow Boards to identify potential issues before they escalate, such as dissatisfaction with sustainability initiatives or accessibility concerns. Addressing these insights proactively minimises reputational risks and demonstrates a commitment to continuous improvement in social responsibility.

Credible ESG storytelling

Today’s stakeholders demand data-backed narratives about ESG performance. Carepage equips Boards with compelling, data-driven stories about how customer-centric policies and sustainable practices positively impact customer experience. These stories resonate with investors, customers, and employees, enhancing trust and brand reputation.

Independent and unbiased insights

Using carepage as an independent feedback platform ensures unbiased results, free from internal influence.

Join the care community making aged care better

Be part of a growing network of lifestyle professionals, care leaders, and wellbeing advocates who are passionate about shaping a more connected, compassionate aged care experience.

Discover Carepage’s People Analytics

See how People Analytics transforms your people and business data into actionable intelligence for leaders and HR teams.

Learn more

CarePage has helped us spot early signs of issues before they escalate. We’ve saved time on reporting and improved satisfaction across families and staff.