Blog: Customer experience is key to the perception of quality in aged care.
The aged care sector is currently in a period of transition. The changing expectations of older Australians and their family members are driving a shift towards a customer-first model, one that delivers value beyond high-quality clinical care.
In 2019, experience is everything, and businesses that have learned how to deliver services people value and in a way that creates a positive impression are the most likely to attract and retain customers – and the aged care sector is no different.
Source: Aged Care Quality and Safety website – agedcarequality.gov.au. This image does not constitute an endorsement by the Aged Care Quality and Safety Commission.
Blog: Seven ways to gather customer feedback.
From July, 1 2019, with the introduction of the new Aged Care Quality Standards organisations are required to provide evidence of a culture that welcomes and supports regular feedback.
There are many ways that providers can get to understand their customers better and gain valuable insights into how they view their services. Here is a breakdown of some effective ways you can proactively gather feedback.
Blog: Improving quality in aged care through the voice of consumers.
With a focus on quality outcomes for consumers, the new Aged Care Quality Standards hope to encourage continuous improvement, innovation, and excellence in aged care services. The use of consumer statements of outcome represents a shift in how aged care quality is measured, and presents providers with the challenge of gathering tangible evidence that they are meeting and exceeding customer expectations.
Find out why providers are elevating the voice of older Australians with CarePage.
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