Terms & Conditions

1. CAREPAGE – PRIVACY POLICY

CarePage values and respects the privacy of the people we deal with. CarePage is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our Carepage.com.au and SaaS Agreement (Site). In this Privacy Policy, we, us, or our means Care Page Pty Ltd, CarePage (trading name for Care & Co Group Pty Ltd ABN 76 168 514 127).

2. Personal information

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

The types of personal information we may collect about you include:

your name;
images of you;
your contact details, including email address, mailing address, street address, and/or telephone number;
information you provide to us through customer surveys;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider;

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

3. Collection and use of personal information

We may collect, hold, use, and disclose personal information for the following purposes:

to enable you to access and use our Site, services, associated applications;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, including to operate and improve our Site, services, associated applications;
participate in surveys or questionnaires;
attend a CarePage event;
subscribe to our mailing list;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.

4. Disclosure of personal information to third parties

We may disclose personal information to:

our employees, contractors, and/or related entities;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

5. How we treat personal information that is also sensitive information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your political opinions, religion, racial or ethnic origin, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.

The type of sensitive information we may collect about you includes:

health information;
racial or ethnic origin; and
religion.

We will not collect sensitive information about you without first obtaining your consent.

Provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including:

providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected;
data analytics purposes;

Sensitive information may also be used or disclosed if required or authorised by law.

6. Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

You warrant that where data contains any third party personal information, in order to post, upload, publish, transmit, store, or otherwise use or disclose such Personal Information via the services, you and/or your applicable users, as required by applicable law, have:

providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected;
obtained the requisite consent;

You indemnify us against any claims against us arising from your breach of this clause, “Information from third parties.”

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

7. Storage and security

We currently store personal information in Australia. We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

CarePage will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

having a robust physical security of our premises and databases/records;
taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
having technological measures in place (for example, anti-virus software, firewalls).

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behavior and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third-party websites or applications, please see Google’s privacy policy or any other URL Google may use from time to time.

9. Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

10. Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Care Page Pty Ltd

(Trading name for Care & Co Group Pty Ltd ABN 76 168 514 127)

Email: [email protected]

Last update: 5 June 2025