Retirement Living Code of Conduct objectives
Promote and protect the interests of current and future residents
Help implement regulation in a way that creates high and consistent standards regarding the marketing, sales and operation of Retirement Communities that are above and beyond statutory obligations.
Promote trust and confidence in the sector
Provide a framework to assist open, transparent and efficient resolution of complaints by residents against signatories to the Code
Provide industry leadership to promote effective self-regulation that complements and builds on existing regulatory arrangements.
Benefits
Retirement Community operators that sign up to the Retirement Living Code of Conduct will be listed on this website and promoted as a signatory, enabling current and prospective residents to easily identify them when making their decision to move to a Retirement Community.
Signatories can also use the Retirement Living Code of Conduct seal in their marketing materials and within their communities, as recognition of their commitment to the Code’s standards.
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More than 3000 Australian retirement communities are providing accommodation and services to almost 300,000 people aged 65 and over, helping to extend their independence.
What people are saying
The Code is particularly focused on the wellbeing of our residents, through fairness in marketing and sales practices, maintaining good relationships with residents and stakeholders and specific processes when residents move out.
The Code seeks to create an accepted standard to help operators provide a trustworthy and high-quality service to those living in, and considering moving to, a Retirement Community.
Ben Myers
Property Council of Australia
Why your voice is important
All communities signed up to the Retirement Living Code of Conduct will be held accountable to their Code Commitments.
You will be able to lodge complaints if you feel your community is not meeting its commitments.
Benefits
The Retirement Living Code of Conduct seeks to create an accepted standard to help operators provide a trustworthy and high-quality service to those living in, and considering moving to, a retirement community.
Each community operator that signs up to the Code of Conduct commits to standards that govern a resident’s experience moving into, living in and moving out of a retirement community.
The Code is intended to co-exist with relevant state and federal legislation, including all state and territory retirement village laws and regulations, and Australian Consumer Law.
The existing regulatory and legal obligations of Code of Conduct signatories are not replaced or restricted by this Code.
What people are saying
The Code is particularly focused on the wellbeing of our residents, through fairness in marketing and sales practices, maintaining good relationships with residents and stakeholders and specific processes when residents move out.
The Code seeks to create an accepted standard to help operators provide a trustworthy and high-quality service to those living in, and considering moving to, a Retirement Community.
Ben Myers
Property Council of Australia
The Retirement Living Code of Conduct will be implemented on a staged basis. The initial Transitional Stage will commences in January 2019 and continue for a period of 12 months, to allow all signatories to ensure their code compliance. The Operational Stage will commence at the end of the Transitional Stage – when the Operational Stage launches, residents and consumers will be able to make complaints on this website.
